FAQs - Returns & Exchanges
I ordered the wrong item, but it’s already shipped. What can I do?
We can place the correct order for you, and you can refuse the original package when it arrives. Once USPS scans the refused package, we’ll issue a refund.
My item doesn’t fit, and you don’t offer other sizes. Can I return it?
No problem! You’re covered by our 30-day money-back guarantee. We’ll email you a Return Authorization (RMA) number and return instructions.
I want to return something, but it’s been over 30 days. What now?
We accept returns within 30 days of delivery. However, items from certain promotions, like “Just Pay Shipping,” aren’t eligible for return.
What’s your return policy?
We accept returns within 30 days of the delivery date. Certain items and promotions, such as “Just Pay Shipping” promo, are not eligible for return.
How do I start a return?
To initiate a return, contact us at support@realdealtime.com or 1-855-636-9109 with your order number and reason for the return. We’ll send you an RMA number and instructions.
Do I have to pay for return shipping?
Yes, return shipping is your responsibility. We don’t provide prepaid labels, and we don’t refund original shipping costs.
How long does it take to process a return?
Once we receive your return, it usually takes 5-7 business days to process. We’ll email you when your refund is complete, but it may take an additional 1-5 days for the funds to show up in your account.
How will I be refunded?
Refunds will be issued to your original payment method. For credit or debit card payments, it may take 1-5 business days to appear. PayPal and other methods might take longer, depending on the provider.
How can I check the status of my return?
You can send your return through USPS and keep the tracking number. Use it to monitor the return through their website.